SYSTEM DIAGRAM · ACTUAL ARCHITECTURE
SCOPE
What we built
01
Understanding
Intent recognition with clarifying questions
02
Retrieval
RAG with mandatory citations — answers are traceable
03
Actions
Beyond chat: check orders, update addresses, open tickets
04
On-premise
Models and vector DB can run on your own servers
RESULTS
Numbers since launch
-40%e-commerce support tickets
30scontract lookup
×5content output
-70%manual handling
"We thought AI meant a support chatbot. Turns out order checks, reports and content can all be automated. Best of all, the data never leaves our servers."—— E-commerce brand · Head of Operations
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